Thank you for using EC Network.
We regret that we decline complaints from consumers and businesses living outside Japan about importing used cars from Japanese car dealers.
Most used car dealers are trustworthy in Japan. However, it is also true that there are deceitful dealers. Given this situation, we alert consumers to take precautions against buying used cars from Japan on our website. Please see below.
Therefore, we urge consumers to gather accurate information before placing an order or to buy reliable used cars from certified dealers, such as Japan Used Motor Vehicle Association (JUMVEA).
Purchasing cars sight unseen from a different country is very risky transaction. EC Network is a private organization which has no legal force. Once consumers are unable to get in contact with businesses, we are afraid it will be very difficult to solve their complaints. In many cases, those fraudulent car dealers do not accept negotiations or even ignore us even though we want to assist consumers to find an amicable solution.
If you already have trouble with used car dealers, we kindly advise to consult with a lawyer in your country or the bank they transferred your money.
Thank you for your kind understanding.