Result: Settled
Type of trouble: Product quality
Product purchased: Used truck
Sex: Male
Age: 30’s
Country of residence: Barbados
A Bajan consumer purchased a truck through the Internet from a Japanese online merchant at a price of $9,920. Before placing the order, the consumer confirmed the condition of the truck on Web site. The description on the website explained that the truck is in good condition without any damage, has air conditioning, power window, power steering, two extra tires, two batteries, pneumatic brakes were also included and that the body had no rust.
Delivery was delayed for 3 months for some reason, and when the consumer received the truck at the port of entry, he discovered it to be in rusty condition, with no power windows, and the two batteries did not work due to overuse. What was worse was there was a crack on the left part of the windshield. The crack was plastered by glue on the inside and outside. If the consumer had found this crack on the photo featured on the website he would never purchase this truck since vehicles that have cracks on the windshield are not permitted to be driven in Barbados.
The consumer sent an e-mail to the merchant but he received no answer, so he made a phone call claiming that he had found a crack on the windshield when delivered. After that he has sent many letters to all of the sales representatives at the company and also contacted them via a contact form and a complaint form, but there was still has been no answer at all. The consumer even attached a photo of the damaged truck in a letter he sent but still no reply came.